How Enterprises Utilize Remote Hands Services for Increased Efficiency

Jan 5, 2021 | Colocation, Data Centers, Managed Services

What are remote hands services and why should enterprises utilize this managed service? We’re glad you asked. If you’re an enterprise looking to scale, it’s going to completely change the way you think about IT — especially when figuring out ways to have uninterrupted service during a pandemic. First though, let’s start with the basics.

What are remote hands services?

Remote hands services is the name given to a team of technicians and engineers who handle a data center’s management and maintenance tasks. For example, if any hardware needed a physical reboot, our expert team of technicians would be on-site to handle the issue. This alleviates the need for sending over a customer employee to the data center to investigate.

Typically (and especially with our team) these services are available 24x7x365. Many organizations utilize remote hand services because they are a great way to prevent IT emergencies and can be done entirely remotely.

Typically, a hired IT technician will only work during regular business hours — but emergencies can happen at any time of the day. Virtual teams are able to provide maintenance, status checks, and even hardware upgrades for you — all without you needing to be there in person. Seems too good to be true? It’s not.

Why should my organization use remote hands service?

Your organization should use remote hands because it’s convenient, can be done remotely, and is safe. Let’s go in reverse order on these — since safety is a top priority for enterprises these days (we know it’s one of ours). Here’s how COVID-19 has put an even bigger emphasis on remote hands services.

Why COVID-19 put greater emphasis on remote hands services

COVID-19 has changed the way businesses operate. Today there are a variety of safety procedures for employers to follow before employees can come back to work. Those safety procedures are there to keep employees safe.

Now enterprises have the option of having a dedicated managed service with a team of expert IT staff without having to be in office. That’s not only extremely convenient — but it’s also the way that IT services are trending already.

Remote hands services are incredibly convenient

Remote hands services require fewer site visits (if any), give critical insights into equipment performance, and lead to less downtime for your organization’s operation. Now you can reduce the number of times your staff needs to visit a facility to do routine work like checking equipment, manage networks, or perform equipment upgrades. There are virtual hands that can do all of those tasks. That means less time spent walking through the data center (unless you just enjoy checking out a data center and if that’s the case, have we got one for you.)

Joking aside, when you use remote hands services, you’ll be able to have peace of mind. A team can evaluate your equipment and send pictures directly to you so that you never have more than a moment’s pause from inquiry to update. That’s the power of business moving at network speed! On top of that, since our expert staff is already on-site, we can respond to any issues or outages faster than our customers can, providing peace of mind.

Remote hands services are cost-effective

It costs money to solve problems. When you utilize remote hands services, you’re able to get out ahead of problems by having boots on the ground at the facility for updates, maintenance, and troubleshooting. Don’t let a small problem become a big one. Outages in service can cost businesses millions of dollars. Want to learn more? We’d love to talk to you about your options.

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