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Data Foundry COVID-19 Updates and Announcements

Data Foundry is closely monitoring the situation regarding COVID-19 and the safety of our employees and customers is a top priority. We will be providing updates and announcements and will continuously update our resource center for accurate and up to date information regarding COVID-19.

You can find more information regarding our services, data access, and more:

  • Services Available
  • Data Center Access
  • FAQ

Our Recent COVID-19 Update:

We wanted to inform you that we have limited the use of some of our data center amenities, as well as statewide mandates issued from the Office of Texas Governor Abbott. Please read the following, below.

New Texas Mandates for COVID-19:

Texas Governor Greg Abbott issued an Executive Order which mandates that a 14-Day Quarantine for road travelers and those who have traveled by airplane upon arriving in Texas from any location in:

  • State of California
  • State of Louisiana
  • State of New Jersey
  • State of New York
  • City of Atlanta, Georgia;
  • City of Chicago, Illinois;
  • City of Detroit, Michigan; or
  • City of Miami, Florida.

Effective immediately, we are following all statewide and city mandates in regard to COVID-19. For more information you may click here.

03.19.20 Update

Data Foundry will no longer be escorting customers within our facilities to protect both our employees and our customers. We will have printed maps available onsite for our Texas 1, Texas 2, Austin 1, and Houston 2 locations so that customers are easily able to navigate to their pods. If you would like to print out your own map, please reach out to your account executive for a copy to print at home. To help practice safe social distancing, we will also no longer allow the use of our conference rooms onsite for customers at this time.

Services Available

Data Foundry has services available to aid in business operations during this time.

  • Expanded Network – Larger Internet for Remote Work Opportunities
  • Remote Hands – 24x7 Support, Expert On-Site Staff
  • For additional information and support, please reach out to your Data Foundry representative.

We are committed to staying connected with you as we all navigate these unprecedented times.

Data Center Access

Data Foundry will no longer allow access to any data centers by any employees, customers, contractors, vendors, or visitors who fall within any of the following criteria:

  • Are sick;
  • Have a fever greater than 99.6°F;
  • Have had contact with an individual diagnosed with COVID-19; or
  • Have returned from traveling internationally to countries with current travel warnings within the past 14 days.

Details of the screening process are still being developed. However, customers should not come to any site if they meet any of the above criteria, or they should expect to be denied entry if we deem that they do.

Data Foundry will do all that we can to accommodate the business needs of our customers, including offering the use of our Remote Hands service or providing managed services for network, system, and physical infrastructure. However, we will not allow the risk of one person causing disruption for all other critical activities supported by our data centers.

New Texas Mandates for COVID-19:

Texas Governor Greg Abbott issued an Executive Order which mandates that a 14-Day Quarantine for road travelers and those who have traveled by airplane upon arriving in Texas from any location in:

  • State of California
  • State of Louisiana
  • State of New Jersey
  • State of New York
  • City of Atlanta, Georgia;
  • City of Chicago, Illinois;
  • City of Detroit, Michigan; or
  • City of Miami, Florida.

As of now, we are following all statewide and city mandates in regard to COVID-19. For more information you may click here.

Data Center Amenities

Lobby Bar & Coffee Areas Closed

In order to better protect our employees and customers, we have closed our lobby bar and coffee areas to help reduce germ spread. The following lobby bar and coffee areas will not be available and will be closed due to the safety and security of our employees. The restrooms for each location will remain open and will not close.

  • Texas 1 Lobby Bar and Coffee area
  • Texas 2 Lobby Bar and Coffee area
  • Houston 2 Lobby Bar and Coffee area
  • Houston 2 WSR 2nd floor Lobby Bar and Coffee area

New Vending Machine & Water Fountain Rules

To reduce the spread of germs and to practice safe social distancing, we are asking customers to please wash their hands immediately after each use of the vending machines onsite. Additionally, we will also be supplying sanitizing wipes near each vending machine for use.

As an added precaution, we wanted to remind our customers that many individuals onsite use the water fountains daily in each facility. Please take necessary hygiene procedures when using this water fountain and practice safe social distancing and wash your hands after each use. We have enacted several new cleaning procedures and have alerted staff of the same precautionary measures.

FAQs

What protocol does Data Foundry have in place if there is a confirmed COVID-19 case for a person who has accessed the data center?

Data Foundry policy is to follow CDC Recommendations for Environmental Cleaning and Disinfection for US Community Facilities with Suspected/Confirmed Coronavirus Disease 2019.

In the event of a confirmed case of the coronavirus inside a data center, will Data Foundry close the site while cleaning and disinfecting, and if so for how long?

If Data Foundry becomes aware that anyone has been at a data center who is confirmed to have COVID-19, then the areas visited by that person shall be cleaned and disinfected in accordance with CDC recommendations. Those areas shall be cordoned off until cleaning is complete, and we expect this could take up to 24 hours.

Will customers be able to enter the facility for urgent matters during the cleaning process?

For the safety of our onsite staff and our customers, during our COVID-19 cleaning protocol, only the cleaning crew will be allowed in the cordoned off area. We will maintain critical facility staff and provided the cordoned off areas does not prevent access to the facility, customer access will be allowed.

Does Data Foundry have N95 masks and hazmat suits for the persons working in Data Centers, if needed?

Data Foundry has CDC recommended personal protective equipment, including N95 respirators and disposable gloves and gowns.

How quickly will Data Foundry’s cleaning services be invoked to disinfect the data center, if needed?

We are cleaning and sanitizing all common and work areas in the site at least every 12 hours. If we need to invoke use of a 3rd party cleaning service, we expect they will be on-site and complete any deep cleaning or sanitizing within 24 hours.

What is the quarantine period to enter the facility for individuals, who are identified to be in contact with a confirmed coronavirus case subject?

Based on CDC recommendations, the quarantine period for individuals to enter any of Data Foundry facilities who have come in contact with an infected individual will be 14 days.

Will customers still have access to conference rooms and break areas?

Access to conference rooms will not be allowed until further notice. Data Foundry staff will not be allowed in any break area, which will be dedicated to customer use. It is our recommendation that customers maintain at least six feet of separation from each other while in the break room, and if possible, only have one person in the break room at a time.

How will you notify me if a confirmed case of the coronavirus in a data center?

We will e-mail all customers of a site where access is being impacted by a confirmed case. A separate e-mail will be sent to those customers that had personnel on site at any time the person with the confirmed case was also on site.

Will you identify the name of the person that was the confirmed case?

No. That person’s name will at all times be kept confidential.

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