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Data Foundry COVID-19 Updates and Announcements

Data Foundry is closely monitoring the situation regarding COVID-19 and the safety of our employees and customers is a top priority. We will be providing updates and announcements and will continuously update our resource center for accurate and up to date information regarding COVID-19.

You can find more information regarding our services, data access, and more:

  • Services Available
  • Data Center Access
  • FAQ

Our Recent COVID-19 Update:

Update: 06.29.20

All Visitors and Staff Now Require Masks Before Entering:

All Data Foundry facility visitors must wear a mask prior to entering and within common areas of our facilities which include Austin 1, Texas 1 & 2, and Houston 1 & 2. We are also asking all employees to wear a mask prior to entering any of our facilities.

In addition, masks are required to be worn in common areas including the break room and when near Data Foundry staff at all times.

Update: 04.15.20

The safety and security of our customers and employees remain our top priority as we continue to monitor the situation regarding COVID-19. As a reminder, we have been taking measures in accordance with rules set forth by the CDC and the local government. We wanted to inform you that we have implemented a temperature screening process that is recommended by the CDC that allows us to detect any individuals who may have symptoms of COVID-19. Please see further details below in the Data Center Access section.

Update: 04.01.20

We wanted to inform you that we have limited the use of some of our data center amenities, as well as statewide mandates issued from the Office of Texas Governor Abbott. Please read the following, below.

Services Available

Data Foundry has services available to aid in business operations during this time.

  • Expanded Network – Larger Internet for Remote Work Opportunities
  • Remote Hands – 24x7 Support, Expert On-Site Staff
  • For additional information and support, please reach out to your Data Foundry representative.

We are committed to staying connected with you as we all navigate these unprecedented times.

Data Center Access

We are requiring all customers that enter our Data Center facilities to take their temperature when entering a facility. To ensure the safety of all staff and our customers, we are providing a Preve Non-Contact Infrared Forehead Thermometer for individuals to use. We are providing sanitizing wipes to wipe down the thermometer prior to usage and after its use.

After your thermometer reading is complete, you must show your temperature reading to our staff. If any individual has a temperature at or above 99.6°F degrees, and are exhibiting any of the symptoms below, will be denied access to our facilities.

Additionally, to protect the health and safety of our employees and customers and in accordance with CDC recommendations and city and state guidelines, access to this facility may be denied to any individuals who are exhibiting any of the following new or worsening signs or symptoms of possible COVID-19:

  • Cough
  • Shortness of breath or difficulty
  • breathing
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste or smell
  • Diarrhea
  • Feeling feverish or a measured temperature greater than or equal to 99.6°F; or
  • Known close contact with a person who is lab confirmed to have COVID-19.

Data Center Amenities

Lobby Bar & Coffee Areas Closed

In order to better protect our employees and customers, we have closed our lobby bar and coffee areas to help reduce germ spread. The following lobby bar and coffee areas will not be available and will be closed due to the safety and security of our employees. The restrooms for each location will remain open and will not close.

  • Texas 1 Lobby Bar and Coffee area
  • Texas 2 Lobby Bar and Coffee area
  • Houston 2 Lobby Bar and Coffee area
  • Houston 2 WSR 2nd floor Lobby Bar and Coffee area

New Vending Machine & Water Fountain Rules

To reduce the spread of germs and to practice safe social distancing, we are asking customers to please wash their hands immediately after each use of the vending machines onsite. Additionally, we will also be supplying sanitizing wipes near each vending machine for use.

As an added precaution, we wanted to remind our customers that many individuals onsite use the water fountains daily in each facility. Please take necessary hygiene procedures when using this water fountain and practice safe social distancing and wash your hands after each use. We have enacted several new cleaning procedures and have alerted staff of the same precautionary measures.

FAQs

What protocol does Data Foundry have in place if there is a confirmed COVID-19 case for a person who has accessed the data center?

Data Foundry policy is to follow CDC Recommendations for Environmental Cleaning and Disinfection for US Community Facilities with Suspected/Confirmed Coronavirus Disease 2019.

In the event of a confirmed case of the coronavirus inside a data center, will Data Foundry close the site while cleaning and disinfecting, and if so for how long?

If Data Foundry becomes aware that anyone has been at a data center who is confirmed to have COVID-19, then the areas visited by that person shall be cleaned and disinfected in accordance with CDC recommendations. Those areas shall be cordoned off until cleaning is complete, and we expect this could take up to 24 hours.

Will customers be able to enter the facility for urgent matters during the cleaning process?

For the safety of our onsite staff and our customers, during our COVID-19 cleaning protocol, only the cleaning crew will be allowed in the cordoned off area. We will maintain critical facility staff and provided the cordoned off areas does not prevent access to the facility, customer access will be allowed.

Does Data Foundry have N95 masks and hazmat suits for the persons working in Data Centers, if needed?

Data Foundry has CDC recommended personal protective equipment, including N95 respirators and disposable gloves and gowns.

How quickly will Data Foundry’s cleaning services be invoked to disinfect the data center, if needed?

We are cleaning and sanitizing all common and work areas in the site at least every 12 hours. If we need to invoke use of a 3rd party cleaning service, we expect they will be on-site and complete any deep cleaning or sanitizing within 24 hours.

What is the quarantine period to enter the facility for individuals, who are identified to be in contact with a confirmed coronavirus case subject?

Based on CDC recommendations, the quarantine period for individuals to enter any of Data Foundry facilities who have come in contact with an infected individual will be 14 days.

Will customers still have access to conference rooms and break areas?

Access to conference rooms will not be allowed until further notice. Data Foundry staff will not be allowed in any break area, which will be dedicated to customer use. It is our recommendation that customers maintain at least six feet of separation from each other while in the break room, and if possible, only have one person in the break room at a time.

How will you notify me if a confirmed case of the coronavirus in a data center?

We will e-mail all customers of a site where access is being impacted by a confirmed case. A separate e-mail will be sent to those customers that had personnel on site at any time the person with the confirmed case was also on site.

Will you identify the name of the person that was the confirmed case?

No. That person’s name will at all times be kept confidential.

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